Hello,
I’m Jim Glover, That Branding Guy,
for Once a Day Marketing. Today
is Action Wednesday and we going to
be quick look at responding promptly to customer requests.
In this
zooming world of commerce, your potential customers want to locate and engage
your brand quickly and expect prompt response in return. They make purchase decisions fast and it is
essential for your product or service to be considered that you answer their
inquiries immediately.
These
requests might come from your website, an email, a smart phone app, an 800
call, a text or a post to one of your many social media channels. Regardless of the point of entry, your brand
must reply ASAP. A delayed reply may
diminish the strength of your brand in your customer's mind and will probably
lead to lost sales.
For Action Wednesday, review your response
times across all customer engagement channels and make improvements where
necessary. You'll have a lot of happy
customers and, even better, more sales.
Once a Day Marketing™ positions brands to become #1 in the minds of target customers. Visit our website at www.onceadaymarketing.com. Contact James Glover at (505) 501-1330 or email glover@onceadaymarketing.com. Listen to Ask Those Branding Guys every Monday at noon (MDT) streaming live on SantaFe.com KVSF 101.5 FM.
© 2013 Once a Day Marketing™. All rights reserved.
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